Service Hub Admin: Setting up Service Hub for Success
FREE Course
This course is intended to help admins set up their Service Hub Professional or Enterprise account for their services team to operate efficiently and effectively. In this course, you'll learn how to set up Conversations, tickets, knowledge base and feedback, as well as reports and automation.
Includes
5 Lessons 21 Videos 2 Quizzes 1 Practical Exercise - 1 hr 20 min
Inbound Service
Instructors
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Adriti Gulati
Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.
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Sarah Meads
Sarah is an Implementation Specialist at HubSpot. Every day, she works with Sales Hub customers to help them build out their process in HubSpot and hit the ground running with their new tools. Prior to HubSpot, Sarah worked in SaaS sales and also taught English courses in Spain. She’s passionate about helping others succeed.
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Courtney Sembler
Courtney hails from San Francisco, CA, and moved to Boston, MA to work for HubSpot in 2015. She currently works as the Senior Team Manager for HubSpot Academy Education dedicated to leading the inspiring and passionate Inbound Professors. She was a previous Inbound Professor focused on email marketing, GDPR, and contact management. She is devoted to education, environmental programs, and a true email geek.
Curriculum
Setting up Conversations for Success
Lesson - 12 min
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Setting up Tickets for Success
Lesson - 15 min
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Setting up your Knowledge Base for Success
Lesson - 10 min
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Setting up Customer Feedback
Lesson - 31 min
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Implementing Customer Service Automation
Lesson - 13 min
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