Service Hub Admin: Setting up Service Hub for Success

FREE Course

This course is intended to help admins set up their Service Hub Professional or Enterprise account for their services team to operate efficiently and effectively. In this course, you'll learn how to set up Conversations, tickets, knowledge base and feedback, as well as reports and automation.

Includes
  • 5 Lessons
  • 21 Videos
  • 2 Quizzes
  • 1 Practical Exercise
  • 1 hr 20 min
  • Inbound Service

Instructors

Photo of Adriti Gulati

Adriti Gulati

Adriti is an Inbound Professor focusing on all things customer service. Prior to HubSpot, Adriti worked at a non-profit educational program focusing on getting high school students into colleges and universities. She is passionate about ensuring education is accessible for all. Outside of work, Adriti can be found at your local Chinese restaurant, playing pickle ball, or hiking through southern California.

Photo of Sarah Meads

Sarah Meads

Sarah is an Implementation Specialist at HubSpot. Every day, she works with Sales Hub customers to help them build out their process in HubSpot and hit the ground running with their new tools. Prior to HubSpot, Sarah worked in SaaS sales and also taught English courses in Spain. She’s passionate about helping others succeed.

Photo of Courtney Sembler

Courtney Sembler

Courtney hails from San Francisco, CA, and moved to Boston, MA to work for HubSpot in 2015. She currently works as the Senior Team Manager for HubSpot Academy Education dedicated to leading the inspiring and passionate Inbound Professors. She was a previous Inbound Professor focused on email marketing, GDPR, and contact management. She is devoted to education, environmental programs, and a true email geek.

Curriculum

  • Thumbnail for Setting up Conversations for Success

    Setting up Conversations for Success

    • Lesson
    • 12 min

    Read more

  • Thumbnail for Setting up Tickets for Success

    Setting up Tickets for Success

    • Lesson
    • 15 min

    Read more

  • Thumbnail for Setting up your Knowledge Base for Success

    Setting up your Knowledge Base for Success

    • Lesson
    • 10 min

    Read more

  • Thumbnail for Setting up Customer Feedback

    Setting up Customer Feedback

    • Lesson
    • 31 min

    Read more

  • Thumbnail for Implementing Customer Service Automation

    Implementing Customer Service Automation

    • Lesson
    • 13 min

    Read more

More like this

Why learn with Academy?

It's Free

Creating a HubSpot Academy account is 100% free and gets you unlimited access to our complete library of education and free software tools. Create an account and never fill out a form for content again.

It's personalized

Your account will be full of personalized training recommendations tailored to you, making it quick and easy for you to continuously develop your knowledge and skills.

It's global

With our globally-recognized certifications across 5 languages, you can show off your skills and stand out to new or existing employers. Join over 250,000 other HubSpot Academy certified professionals now.