These Terms and Conditions ("Terms") govern the purchase of a Coach Prime Locker ("Product") from Shield Casework, LLC ("Company," "we," "our," or "us"). By placing an order, you ("Customer," "you," or "your") agree to be bound by these Terms. 

• Payment Terms: Prices listed in USD and include applicable sales tax, based on address where locker will be installed, unless otherwise stated. Full payment required at time of sale. Sales tax collected in separate transaction after initial purchase.

• Refunds and Cancellations: All sales final, no refunds or cancellations will be accepted. 

• Specifications and Customer Requirements: All Coach Prime Lockers are created based on specifications provided in attached drawings. No modifications or customization will be made. Customer is responsible for understanding electrical and size requirements as included in the provided drawings.  Customer understands the unique nature of the Coach Prime Locker product and accepts that Company will make commercially reasonable efforts to provide and install the Locker but cannot guaranty perfection.

• Coach Prime Provided Gear: Coach Prime Provided Gear will be shipped separately from the Coach Prime Locker. Customer acknowledges that Coach Prime Provided Gear is not controlled by Shield.  Shield is not liable if Coach Prime Gear is not provided. 

• Production Time: Estimated production times will be provided once the order has been received. Production timelines are estimates and may be subject to delays due to unforeseen circumstances, such as supply chain disruptions or production issues.  The Company is not responsible for any delay damages.

• Delivery: Delivery and installation within the Continental United States is included in the sale price. Shipping outside of the US will be an additional charge agreed upon and paid after the initial purchase. The Company is not responsible for delays caused by third-party shipping carriers.

• Acceptance: Upon delivery, the Customer is responsible for inspecting the Product for any defects or damages. Any issues must be reported to the Company within 5 days of delivery.  Customer waives any claim not reported within 5 days of delivery.

• Warranty Coverage: The Company offers a one-year warranty on Coach Prime Lockers for defects in materials and workmanship, effective from the date of delivery. This warranty does not cover damages caused by misuse, accidents, modifications, improper installation, or normal wear and tear.  This warranty is the sole and exclusive remedy available to Customer.  Any claim not made within one year after substantial completion is waived.

• Warranty Claims: To make a warranty claim, the Customer must notify the Company in writing at info@shieldcasework.com with a description of the defect and proof of purchase. The Company will, at its discretion, repair or replace the defective Product or component.

• Limitation of Liability: To the extent permitted by law, the Company’s liability for all claims will be limited to the amount paid by Customer.  Moreover, Company will not be liable for any indirect, incidental, or consequential damages arising from the use of the Product or any breach of these Terms.

• Force Majeure: The Company will not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is due to circumstances beyond the Company’s reasonable control, including but not limited to natural disasters, labor strikes, supply shortages, or transportation disruptions.

• Governing Law: These Terms and any dispute arising from the purchase of a custom locker will be governed by and construed in accordance with the laws of Kansas. Any legal proceedings shall be brought in the courts of Kansas City, Kansas. Unless otherwise agreed, the arbitration will be through the American Arbitration Association. The prevailing party to any dispute shall be awarded its reasonable attorney fees.

• Entire Agreement: These Terms constitute the entire agreement between the Customer and the Company concerning the purchase of a custom locker and supersede all prior agreements or understandings, whether written or oral.

• Amendments: The Company reserves the right to amend these Terms at any time. Any amendments will be posted on the Company’s website and will apply to future purchases.